CVOptimizationApp
Refund Policy
Effective date: {PRIVACY_POLICY_EFFECTIVE_DATE}
The current CVOptimizationApp service does not charge for a CV optimization, so there is normally no customer payment to refund.
Current service
CVOptimizationApp does not currently collect a customer payment for an optimization. A failed, cancelled, expired, or interrupted workflow therefore does not create a refund transaction because no service charge was made.
Retries and failed processing
Where the service offers a recoverable retry, the same workflow may be retried within its temporary availability window. An unrecoverable failure may require a new workflow.
Expired or interrupted downloads
The generated PDF uses an expiring, single-use protected download. Access is consumed when the server starts the response, so an interrupted response may not be repeatable. If the PDF has expired or cannot be recovered, contact support with the order reference or start a new workflow. Do not send the CV, job description, PDF, or capability token by email.
Unexpected charge
The current service does not request card details or authorize customer charges. If you believe a charge is connected with CVOptimizationApp, contact support with non-sensitive transaction information so it can be investigated. Do not email full card details.